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Moira

NDIS financial plan management portal

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Timeframe: 8 weeks

Role: UX and UI designer

Client 

 

Moira, a Melbourne based not-for-profit service provider working across disability, family, youth and aged care sectors.

They offer NDIS (National Disability Insurance Scheme) financial plan management service.

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Problem statement

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The lack of a centralised platform makes it difficult for NDIS participants to manage and track funds easily, resulting in overspending or underspending due to insufficient fund visibility and poor financial planning.

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The business goal

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To develop an all-in-one online portal that enables users to

  • easily manage and track NDIS funds, 

  • simplify the process,

  • improve the overall experience for all users.

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The user groups are

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  • NDIS participants and their authorised representatives,

  • support coordinators,

  • service providers (e.g. physiotherapist).

The main goals of the portal are

Submit invoices and reimbursements

Review and authorise invoices for payment

Track and query the status of claims

Monitor the financial status of NDIS Plan

My core responsibilities
 

Stakeholder management, UX strategy, UX and UI design, accessibility design.


* All workshops were conducted in-person.

Quick overview

  • Stakeholder workshops

  • Business objective prioritisation

  • Secondary research

Discover

  • Persona

  • Business process flows

  • User flows

  • Journey map

Define

  • Sketching

  • Design voting sessions 

  • Wireframe (low fi)

Develop

  • Hi-fi mocks, with a focus on accessibility

  • Collaborated with client's marketing team to improve accessibility using their existing brand colours

Deliver

Design process

What makes this project special?

What makes this project special is the opportunity to advocate for accessibility and raise awareness within the company.

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Accessibility exercise

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We did a quick session on accessibility with Moira, providing educational materials to help them understand the challenges individuals with low vision experience. For example, we showed how a graph in grey colours without labels can be difficult to interpret and emphasised the importance of using patterns and labels for clear communication in data visualisations.

 

Branding colours

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Their previous branding colours (in 2020) raised accessibility issues, with a contrast ratio lower than 3:1.
I collaborated with Moira's marketing team to address this problem. For a quick fix, we adjusted the colour contrast to meet the WCAG (Web Content Accessibility Guidelines) standards.

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My impact

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A year later, I had the opportunity to work with Moira again, and they introduced a new branding colour palette with significantly improved colour contrast.


I am very proud to have played a role in raising accessibility awareness and making an impact on the company's design practices.

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