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Designing a mobile app for Australian General Practitioners to manage their continuing professional development.

Role: Design Lead

GP's continuing professional development

Client

 

RACGP (The Royal Australian College of General Practitioners)

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Problem statement

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In 2023, the Medical Board of Australia (MBA) made changes to how General Practitioners report their ongoing education - CPD  (continuing professional development).

These changes require General Practitioners to adapt to new requirements quickly, leading to confusion and additional administrative tasks as they document their progress.

 

My project goal
 

To make this change easier, RACGP created the myCPD app.
 

This app helps General Practitioners to manage their ongoing education, by

  • searching for CPD activities,

  • logging CPD hours, 

  • checking their activity history.

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My role

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Stakeholder management, UX strategy and research, UI design, mentoring junior product designer.

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Challenge

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With significant changes to the CPD requirements compared to the previous system, we were concerned that General Practitioners might not be aware of these updates.

Quick overview

  • Stakeholder alignment workshops

Discover

  • User flow

  • Assumption 

  • Hypothesis

Define

  • Crazy 8's

  • Ideation sessions

Develop

  • Prototypes (hi-fi)

  • User testing

  • User testing reports and recommendation

Deliver

User testing

RACGP National Clinical Lead Professor David Wilkinson told 'newsGP'

Surprising insight from user testing & my own learning

As a designer, I always believed that breaking down a form into smaller and digestible sections was better than having one long form.

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During user testing, I conducted an A/B test with 2 form formats:
 

  • A: Multiple sections in digestible sizes

  • B: One long form

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Most General Practitioners preferred the single long form, finding it more efficient to complete on a single page.

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💡 This insight challenged my assumption and highlighted the importance of understanding user preferences through user testing, reminding me that the most intuitive design solutions are not always the most effective for every user group.

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